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Frequently asked questions

Billing & plans​

How does billing work?​

CalKeep bills through Azure Marketplace. Your CalKeep subscription appears on your Azure invoice — there's no separate credit card to enter in CalKeep itself. Microsoft is the merchant of record; we handle product, they handle billing.

Can I switch plans?​

Yes. In Azure Marketplace, find your CalKeep subscription and update the plan or seat quantity. CalKeep receives a webhook from Microsoft and your workspace flips to the new plan within a minute. Past usage stays intact across plan changes.

What happens when I cancel?​

Your workspace plan reverts to CalKeep FREE immediately. All your data is preserved — calendar connections, contacts, tasks, booking pages. Features that require a paid plan become inaccessible, but the data behind them is still there if you reinstate.

Can I try CalKeep before paying?​

Yes — the FREE plan is permanently free for 1 user with 1 booking page and 1 event type. It's the easiest way to feel the product. If you need more seats or PRO/BUSINESS features, upgrade through Azure Marketplace.

Calendar sync​

Which calendar providers does CalKeep support?​

  • Google Calendar (any Google or Google Workspace account)
  • Microsoft Outlook (Outlook.com, Microsoft 365, Exchange Online)
  • iCloud (via app-specific password)
  • Yahoo Calendar (via app-specific password)

You can connect any combination — CalKeep syncs them all into one unified view.

How fast does sync happen?​

  • Google and Microsoft: push notifications when events change, plus a poll every 2 minutes as a safety net. Typically you see updates within seconds.
  • iCloud and Yahoo (CalDAV): poll every 2 minutes. Updates land within ~2 minutes.

Does CalKeep modify my calendars?​

Only when you ask it to. Creating an event in CalKeep writes to whichever calendar you targeted, and can mirror to other connected calendars based on rules you control.

Can managers see private calendar event details?​

Not by default. CalKeep can use connected calendars for availability blocking and conflict checks without making every private event title, note, attendee list, or location manager-visible. For setup guidance, see Team calendar visibility and privacy.

Can a sales team use Outlook and Google calendars together?​

Yes. CalKeep supports Microsoft Outlook, Google Calendar, iCloud, and Yahoo calendars in the same workspace. This helps teams coordinate availability even when reps use different calendar providers.

Bookings​

How do customers book a meeting?​

You share your booking page link (e.g., calkeep.com/book/your-slug). Customers see your real-time availability across all connected calendars, pick a time, and confirm. The event lands on your calendar; they get a confirmation email.

Does CalKeep work with my time zone?​

Yes — CalKeep is timezone-aware. Booking pages display availability in the customer's local time. Recurring events handle DST correctly.

Can I charge for bookings?​

Stripe Connect support is in active development for direct charges at booking time. SaaS subscription billing already runs through Azure Marketplace.

Security​

What auth methods does CalKeep support?​

  • Email + password with optional TOTP MFA
  • Sign in with Microsoft (OIDC)
  • Passkeys / WebAuthn (any FIDO2-compliant authenticator including YubiKey, Windows Hello, Touch ID)
  • Magic-link email login (single-use, 15 minutes)
  • SAML 2.0 SSO (Enterprise tier — Microsoft Entra ID, Okta, etc.)
  • SCIM 2.0 auto-provisioning (Enterprise tier)

Where is my data hosted?​

US-based Azure regions (currently West US 3). All data is encrypted at rest and in transit.

Is CalKeep SOC 2 / HIPAA / ISO 27001 compliant?​

Compliance attestations are on the roadmap as we scale. If your organization needs a specific attestation before adopting CalKeep, please contact sales — that signal helps us prioritize.

Marketplace activation and ownership​

Return to Azure Portal -> Marketplace -> SaaS subscriptions, open the CalKeep subscription, and choose Configure account to restart the activation handoff. If the activation page still reports an expired, already-used, or invalid token, email support@calkeep.com with the purchaser email and approximate purchase time.

Who controls billing versus workspace administration?​

The Azure billing owner controls the Marketplace subscription, plan, cancellation, and seat quantity in Azure. A CalKeep workspace admin controls product setup inside CalKeep: team members, connected calendars, branding, security settings, and day-to-day workspace configuration. The same person can hold both roles, but they do not have to.

If a workspace admin needs more seats, the billing owner updates the quantity in Azure Marketplace. CalKeep then receives the change and updates the workspace seat ceiling.

What if my Azure subscription is suspended or canceled?​

If Azure reports a suspended or canceled subscription, CalKeep restricts paid-plan features according to the subscription state. Your workspace data is preserved. If you reinstate or update the Marketplace subscription, CalKeep restores the matching entitlement after the Microsoft webhook arrives.

Data and automation​

Does CalKeep have an API or webhooks?​

Yes. Business and Enterprise workspaces have access to scoped API tokens, versioned API endpoints, signed outbound webhooks, and delivery logs. See Platform automation for the public overview.

Can I export my data?​

Yes. Calendar data can be exported in ICS format, contacts can be exported in CSV or vCard format, and Business/Enterprise workspaces have CSV export coverage for supported operational data. Email support@calkeep.com if you need help with a larger portability or compliance request.

How do I delete a workspace or close an account?​

Full workspace deletion and account closure are currently operator-assisted. Email support@calkeep.com from a workspace admin or owner address and include the workspace name. Support will confirm authority, explain retention and backups, and coordinate the deletion.

How do I report a security issue?​

Email security@calkeep.com. PGP key is available on request.

Support​

How do I reach support?​

We're a small team and we read every ticket. If something doesn't work, tell us — that's how we fix it.