Skip to main content

Frequently asked questions

Billing & plans​

How does billing work?​

CalKeep bills through Azure Marketplace. Your CalKeep subscription appears on your Azure invoice — there's no separate credit card to enter in CalKeep itself. Microsoft is the merchant of record; we handle product, they handle billing.

Can I switch plans?​

Yes. In Azure Marketplace, find your CalKeep subscription and update the plan or seat quantity. CalKeep receives a webhook from Microsoft and your workspace flips to the new plan within a minute. Past usage stays intact across plan changes.

What happens when I cancel?​

Your workspace plan reverts to CalKeep FREE immediately. All your data is preserved — calendar connections, contacts, tasks, booking pages. Features that require PRO or BUSINESS become inaccessible, but the data behind them is still there if you reinstate.

Can I try CalKeep before paying?​

Yes — the FREE plan is permanently free for 1 user with 1 booking page and 1 event type. It's the easiest way to feel the product. If you need more seats or PRO/BUSINESS features, upgrade through Azure Marketplace.

Calendar sync​

Which calendar providers does CalKeep support?​

  • Google Calendar (any Google or Google Workspace account)
  • Microsoft Outlook (Outlook.com, Microsoft 365, Exchange Online)
  • iCloud (via app-specific password)
  • Yahoo Calendar (via app-specific password)

You can connect any combination — CalKeep syncs them all into one unified view.

How fast does sync happen?​

  • Google and Microsoft: push notifications when events change, plus a poll every 2 minutes as a safety net. Typically you see updates within seconds.
  • iCloud and Yahoo (CalDAV): poll every 2 minutes. Updates land within ~2 minutes.

Does CalKeep modify my calendars?​

Only when you ask it to. Creating an event in CalKeep writes to whichever calendar you targeted, and can mirror to other connected calendars based on rules you control.

Bookings​

How do customers book a meeting?​

You share your booking page link (e.g., calkeep.com/book/your-slug). Customers see your real-time availability across all connected calendars, pick a time, and confirm. The event lands on your calendar; they get a confirmation email.

Does CalKeep work with my time zone?​

Yes — CalKeep is timezone-aware. Booking pages display availability in the customer's local time. Recurring events handle DST correctly.

Can I charge for bookings?​

Stripe Connect support is in active development for direct charges at booking time. SaaS subscription billing already runs through Azure Marketplace.

Security​

What auth methods does CalKeep support?​

  • Email + password with optional TOTP MFA
  • Sign in with Microsoft (OIDC)
  • Passkeys / WebAuthn (any FIDO2-compliant authenticator including YubiKey, Windows Hello, Touch ID)
  • Magic-link email login (single-use, 15 minutes)
  • SAML 2.0 SSO (Enterprise tier — Microsoft Entra ID, Okta, etc.)
  • SCIM 2.0 auto-provisioning (Enterprise tier)

Where is my data hosted?​

US-based Azure regions (currently West US 3). All data is encrypted at rest and in transit.

Is CalKeep SOC 2 / HIPAA / ISO 27001 compliant?​

Compliance attestations are on the roadmap as we scale. If your organization needs a specific attestation before adopting CalKeep, please contact sales — that signal helps us prioritize.

Support​

How do I reach support?​

We're a small team and we read every ticket. If something doesn't work, tell us — that's how we fix it.